Clutter is a full-service storage company that manages the pick-up, storage, and retrieval of your extra stuff. Clutter comes to you so that you never have to deal with the frustration and inconvenience of using a self-storage facility again.
Clutter arrives at your location with a vehicle and a team of movers to pack and inventory your items. We photograph and apply unique barcodes to each item being stored and transport them to our secure storage facility.
Whenever you want one or more of your items, simply log in to your Clutter account, select what you need delivered, and schedule a return. We’ll bring your items back to your door..
With traditional self-storage units, security is not guaranteed and you have to do all the work. It’s up to you to pack and organize your belongings, and you have to remember what’s in your storage unit. So, unless you have a system, it’s really easy to lose track of what you have in your storage unit.
Clutter offers better security than self-storage, all plans are backed up by a Limited Security Warranty Policy. We also offer $1000 and $2500 protection plans for a low monthly rate at the time you book your first pick-up. Not only does Clutter provide secure storage for your items, Clutter makes storage easy by doing all the lifting, driving, packing and itemizing for you.
Boxes, furniture, bicycles, golf bags, holiday decor, baby clothes, books, appliances, pretty much anything except the following:
For a complete list of prohibited items please see our Terms Of Service.
Clutter serves all addresses within Los Angeles, San Francisco, New York, New Jersey, Seattle, Chicago, Orange County & San Diego.
To check to see if Clutter is in your neighborhood, visit our Locations Page.
Clutter does all the work for you so you never have to visit a storage unit again! For security purposes, our storage facilities are closed to the public.
You can always view your stored items online by logging into your Clutter account. Whenever you need an item delivered or picked up, just go online, schedule an appointment and we’ll come to your doorstep.
New York, New Jersey and Seattle customers can come to the facility office to pick up items if requested in advance. Email us at email@example.com for more information.
Our Move & Pack team will add barcodes and photograph each item or box that will be stored. If you’re planning to do your packing ahead of time, just be sure to clearly label your boxes and leave them open so the contents can be clearly seen in the photos.
Within 48 hours of your pickup, you’ll be able to see photos of your items in storage. To view your full photo inventory, simply login to your Clutter account. Anytime you need something delivered, click on the items you want, and schedule a delivery date and time.
Yes. If you only need storage for a few weeks, we recommend booking a plan with a month-to-month contract. With a short-term plan, you can request all your items back within that first month provided your account is current.
Please note: If you book a plan with a 12 month minimum, any remaining months on the contract will have to be paid in full before all items can be delivered.
For your first pick-up, a $100 non-refundable deposit is charged to your card 48 hours prior to the appointment. After the pick-up is complete, the deposit is automatically applied towards your first invoice. If you cancel or reschedule your pick-up with less than 48 hour’s notice, you forfeit the deposit.
For Chicago customers: A labor bundle charge will be charged to your card upon booking. If the reservation is cancelled within 24 hours of booking, this charge is fully refundable. After 24 hours, the labor bundle charge is non-refundable.
As a Clutter customer, your labor rates are the same for all pick-ups and deliveries. We don't charge for travel time, and the clock doesn't start until we get to your location.
If you signed up for a storage plan with a one-month paid minimum term, labor costs $65 per mover, per hour with a one hour minimum. If you signed up for a plan with a 12-month paid minimum term, labor costs $35 per mover, per hour with a one hour minimum.
The first month of storage is charged to the card on file shortly after your pick-up has been completed along with the labor for the appointment and protection plan, if you’ve opted to purchase one.
Billing is automatic so you don’t have to worry about it. The day of your first pick up will become your monthly bill date.
You can update your payment info and edit your account details by logging into your Clutter account anytime! Simply login and click Account at the top of the home screen. Be sure to make the new card the default for automatic payments.
Clutter has a 5 day proration period. If all items are delivered within 5 days of your last bill date, you will receive a prorated refund for your last month of storage. However, if the account is not closed within that time period, the full rate is charged for that month.
Please note: Proration only applies once the contract minimum is met. For example, if you booked a plan with a 12-month contract, you would not be eligible for proration until the 13th month or beyond.
Payments that are 30 days past-due incur a late fee of 15%.
Here are some packing tips to help you prepare for your Clutter pick-up:
Disassemble furniture. Best to get this done before your pick-up if you can since disassembly will add to your labor costs.
Wait to seal boxes. Clutter will photograph the contents of each open box to make it easy to keep track of the items you have in storage. Photographing box contents is also used for insurance purposes because we can only guarantee what we can see. If the privacy of the box contents is important, you are welcome to seal the box but we cannot be responsible for the contents of the box.
Pack related items together. For example, pack your ski boots and winter clothes in the same box so that when ski season rolls around you can easily select the boxes you want returned to you.
Label your boxes clearly. Make sure your notes and labels on the outside of the box make sense to you. This is especially important if you are storing a lot of boxes that look similar.
Pack boxes tightly. Surround your items with crumpled newspaper, packing peanuts, or bubble wrap to make sure your items do not shift within the box.
Packing ahead of time will save you money on labor, but it is not required. We recommend packing boxes ahead of time, and leaving them open. Our team will take photos of the contents of each box for your photo inventory, verify that the box is packed correctly, and then tape up the box before loading into the truck.
Items that were not packed or visually inspected by Clutter are not covered by our Limited Security Warranty Policy.
Plan ahead! More labor is usually required in these situations:
For more tips to reduce labor costs, visit our help page.
Yes! Every Clutter plan includes free packing materials! Please let us know what to bring to your pickup by sending us an email at firstname.lastname@example.org.
Sure! We just need to know ahead of time so we can plan accordingly. Extra packing help is charged at the standard labor rate outlined in your plan.
That’s up to you. To minimize labor needed for your pick-up, it's best to pack your items before we arrive. Once we start the clock, labor is charged at the standard labor rate outlined in your plan.
If you need more time to prepare, you can always reschedule your pick-up. There is no fee to reschedule or cancel a pick-up as long as you let us know at least 48 hours before your pick-up time.
Yes! We are happy to store your furniture.
Most furniture items – like a couch, dining table, or queen mattresses – require a second mover and typically one of our larger plans.
Smaller furniture items that are less than 35 lbs. (office chairs, lamps, small night stand, etc.) can be stored in one of our smaller plans and can generally be carried by a single mover.
Not sure which plan to choose for your furniture? Give us a ring at 800.805.4023.
No. But, the good news is you don't have to. Clutter provides free packing materials with every plan. So all you have to do is let us know what size boxes you need.
Here are our standard box sizes:
If Clutter packs the items, we will ensure they are packed safely. For items you have packed beforehand, it’s up to you to ensure they have been packed correctly. We are happy repack or re-wrap to ensure that everything can be transported and stored safely. Let us know ahead of time and we can bring the all the appropriate packing materials for delicate items.
Present any valuables (like jewelry, watches, or high-end electronics) that will be going into storage to a Clutter Move & Pack specialist. They will carefully photograph the item and pack it away with extra care.
Items that were not packed or visually inspected by Clutter are not covered by our Limited Security Warranty Policy.
To schedule your first pick-up, give us a call at 800.805.4023. You can book subsequent pick-ups and returns online. Just login to your account, and schedule an appointment.
Our Move & Pack team meets you at your location with a truck. We start the clock after you've had a chance to review and sign the contract.
Our team will add barcodes and photograph each item or box that will be stored, and make sure each item is securely packed before loading in our truck. Within 48 hours, you’ll be able to log into your account and see your complete storage inventory!
Arrival windows can be viewed in your appointment confirmation emails.
On the day of your appointment, your Move & Pack team will send you a text with an estimated time of arrival when they are headed your way.
If you are running late to your appointment, call Customer Care at 800.805.4023. The team will wait up to 15 minutes for you to arrive before canceling your pick-up and heading to the next appointment.
If the safest way to store or transport your item is to take it apart first, then Clutter will disassemble it for you. We can reassemble certain items upon delivery if you notify us ahead of time.
While we’re experts at moving, we draw the line at installation and/or specialty reassembly. No mounting TVs, no re-building a bunk bed or hooking up a washer. It’s better (and cheaper) for you to find a local handyman to take care of those tasks, and get them right the first time. Also, we may decline to reassemble an item if it appears it could be damaged in the process.
If you think you’re going to need disassembly or reassembly, just let our Customer Care team know: email@example.com.
That depends on the amount of items and what our calendar looks like. For return deliveries, we require at least 48 hours notice. That gives us enough time to plan our route, unpack and repack just what you asked for, and make sure it is safely loaded in the delivery vehicle.
All scheduling is subject to availability, however, so it is best to book in advance through your online Clutter account to get the delivery time you want. There’s no fee to cancel or reschedule your appointment if you let us know at least 48 hours before your appointment time.
For customers in New Jersey, New York and the San Francisco Bay Area, returns of ten or more items must be scheduled before 10am.
It’s easy! You can schedule a return delivery by logging into your Clutter account, selecting the items you would like returned, and specifying a return delivery date.
If you schedule a final delivery before the contract storage term is up, your account will be charged for the months remaining on the contract term.
During your pickup we apply barcodes to each item and photograph everything so there is a record of what’s in storage and what condition it was received in. Each item is then scanned into our facility and individually tracked based on its unique barcode. This helps to ensure that each of your items are delivered back to you.
Note: We cannot guarantee the contents of the box if we are not able to see what’s in it. We will still be responsible for delivering the box, but the contents cannot be insured if we cannot verify that they are packed properly to prevent damage. Please review our Limited Security Warranty Policy for complete details.
If something comes up and you know you're going to be late to your appointment, give us a call: 800.805.4023. We want to help you, but if waiting for you means being late to our next customer, we will have to reschedule your appointment.
Our team will wait for 15 minutes for you to arrive and answer the door. If we can wait longer, we will, but we will start charging for labor.
Please send us an email at firstname.lastname@example.org and we’ll help you reschedule or cancel your appointment.
As long as you cancel or reschedule at least 48 hours before your scheduled appointment, there is no cancellation fee. Cancellations or rescheduled appointments with less than 48 hour notice incur a $100 fee.
Labor costs will vary depending on your contract storage term. If you booked a storage plan with a 12-month contract, labor costs $35 per mover, per hour with a one hour minimum. If you opted for a month-to-month storage contract, labor costs $65 per mover, per hour with a one hour minimum.
With all labor rates, we prorate to the nearest minute after the first hour onsite.
Every Clutter appointment comes with a team of movers that best suits the needs of that job. We optimize for the safe, efficient, and timely moving of your items. As such, every order is evaluated by a Clutter moving professional who will send the number of movers required to meet these standards and be in and out as fast as possible.
No. The Clutter Move & Pack team will do all the heavy lifting so you don’t have to. For your safety and the safety of your items, you are not able to assist with moving items.
If any items are over 35lbs or cannot be safely moved by one person, a second mover will be added to the appointment at the standard labor rate for your plan.
No. We aren’t able to offer direct moving services at this time. Items must be stored for a minimum of 3 days. After that time, we can deliver it to another location within the service area.
Nope! We don’t charge for drive time or fuel, and we don’t start the clock until you review and sign the contract.
Clutter is committed to the security and safety of your stored items. Security starts with our excellent team. All of our Move & Pack specialists are seasoned moving professionals who've undergone extensive background checks and screenings. This means that the people in charge of your items are careful and methodical when packing, transporting and storing your items.
Our storage facilities are monitored with motion-sensor cameras 24/7 and are closed to the public; only authorized personnel are allowed inside. When Clutter picks up the items you are storing, we take our own pictures so that we have a record of what was stored and to verify that every item you store with us is delivered safely.
Customers may choose to purchase a $1000 or $2500 protection plan at the time they book first pickup, or stick with the coverage provided by our Limited Security Warranty Policy.
Clutter is only responsible for items packed and visible inspected by storage specialists. Please review our Limited Security Warranty Policy and Terms of Service for detailed information about how we safeguard your treasured possessions.
Yes. Clutter stores your items in commercial warehouses with motion sensor cameras and 24/7 security. Only authorized personnel are allowed near stored items, our warehouses are closed to the public.
The safety and security of your items is our top priority. That’s why our Move & Pack Specialists ensure that everything is photographed and packed properly before loading the truck. Clutter also provides each customer with a Limited Security Warranty Policy.
Yes! We offer a $1000 Max. Protection Plan for an additional $15 per month and a $2500 Max. Protection Plan for an additional $25 per month. These plans are only available for purchase before your first pickup appointment. Send an email to email@example.com to sign-up.
Most things, but not everything. There are certain items that are excluded from Clutter coverage due to their fragile nature. You are still permitted to store the items listed below, but know that they are not covered by our Limited Security Warranty Policy.
We work with a credit card processor that has been certified as PCI Service Provider Level 1. We do not store your credit card information outside of our card processing platform.
Clutter does not provide shipping services but we can help facilitate a big move with the shipping company you choose. Email us at firstname.lastname@example.org to find out how we can help.
If your building requires a certificate of insurance, send your building manager’s name and email address to COI@clutter.com. We will reach out to your manager and provide the COI.
No. We do not offer donation or disposal services at this time. If you’d like to remove items from storage, just login to your Clutter account and schedule a delivery.
Tipping is welcome, but not required. If our team did a great job, show them some love on Yelp!